Refund decisions are based on purchase state, generation state, and whether a usable audit draft was delivered.
This policy gives customers a clear baseline before checkout. It keeps refunds tied to service delivery, duplicate charges, and failed generation rather than business results.
Generally refundable
- Mistaken purchase where generation has not started.
- Duplicate charge for the same project and package.
- Generation failure that support cannot repair or rerun in a reasonable time.
- Paid export unlock failure that support cannot correct.
Reviewed case by case
- Delivered Proof Audit Deck where the user wants a different angle or tone.
- Delivered Client Audit Pack where the user requests broader scope than the purchased package.
- Claims that require source review or human editing before delivery.
- Requests involving account recovery, project deletion, or disputed source material rights.
Not automatically refundable
A completed deck draft is not automatically refunded because it did not produce sales, funding, conversion lift, ranking, ad performance, or another business outcome. Teardown Deck sells an audit draft workflow, not a business result.
Misuse and rights issues
We may refuse service or limit refunds when uploaded content appears unlawful, infringing, deceptive, malicious, or outside the user's rights to process.
How to request a refund
- Contact support with the checkout session id, delivery email, project id, and package name.
- Describe whether generation started, whether export unlocked, and what failed.
- Support reviews order state, project state, and delivery evidence before deciding.
Processing notes
Approved refunds are processed through Stripe when real payments are active. Refund timing depends on Stripe, the payment method, and the customer's bank.