Support focuses on failed generation, checkout status, export unlocks, project recovery, and deletion requests.
Teardown Deck is designed for self-serve audit deck creation, but paid projects need a clear help path when checkout, generation, export, or recovery gets stuck.
What support can help with
- Checkout session status, paid project unlock, and export access issues.
- Failed or stuck generation jobs, including a controlled retry where available.
- Project recovery when you have the delivery email, project id, or checkout session id.
- Deletion requests for project records, private assets, version history, and support access grants.
- Refund review when the refund policy conditions may apply.
What to include
- Delivery email used at checkout.
- Package name: Proof Audit Deck, Client Audit Pack, or Boardroom Audit Suite.
- Project id or checkout session id when visible.
- What happened, what you expected, and whether generation/export started.
- Browser, operating system, and screenshot of the error state if safe to share.
Security boundary
Do not send passwords, provider keys, Stripe keys, or long access tokens through ordinary support messages. If a project access check is required, support should use the scoped support access workflow.
Response priorities
High priority
- Paid checkout succeeded but exports remain locked.
- Paid generation failed and retry is not available.
- Deletion request cannot be completed through the normal project path.
Normal priority
- Copy, tone, or layout adjustment questions.
- Package fit questions before checkout.
- General workflow or export format questions.
Support contact
Email support at support@teardown-deck.com. Include the delivery email, package name, project id, checkout session id, and the exact failure state when available.
Email support@teardown-deck.comReview boundary
Support can help with product operation. It does not provide legal, financial, medical, advertising compliance, or guaranteed business-result advice.